At Lavecare, we are committed to delivering high-quality products to your doorstep efficiently and securely. Please read our Shipping & Delivery Policy carefully before placing an order.
1. Shipping Coverage
We currently ship across India to all major cities and towns. If your location is not serviceable, we will notify you before order processing.
2. Order Processing Time
- Orders are processed within 24-48 business hours after successful payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
3. Estimated Delivery Time
- Standard Delivery: 4-7 business days (depending on location).
- Express Delivery (if available): 2-4 business days (extra charges may apply).
- Delivery timelines may vary due to factors beyond our control, such as weather conditions, strikes, or courier service delays.
4. Shipping Charges
- Free Shipping on orders above ₹500/- (as per promotional offers).
- Orders below ₹500/- will have a shipping charge based on weight and delivery location, which will be calculated at checkout.
5. Order Tracking
- Once your order is dispatched, you will receive an email/SMS with the tracking details.
- You can track your shipment through our courier partner’s website.
6. Delivery Attempt & Address Accuracy
- The courier will attempt delivery twice before marking the order as undelivered.
- If an incorrect or incomplete address is provided, Lavecare is not responsible for failed delivery.
- If the order is returned due to incorrect address or non-availability, re-shipping charges will apply.
7. Delayed or Lost Shipments
- If your order is delayed beyond the estimated time, please contact us at lavecaresol@gmail.com with your order ID.
- If a shipment is lost in transit, we will either reship the product or issue store credit, based on availability.
8. Damaged or Tampered Packages
- If you receive a package that is damaged, opened, or tampered with, do not accept it from the delivery agent.
- Immediately inform us at lavecaresol@gmail.com with images for further assistance.
9. International Shipping
Currently, we do not offer international shipping.
10. Policy Changes
Lavecare reserves the right to modify this Shipping & Delivery Policy at any time. Please check this page periodically for updates.
For any shipping-related queries, contact us at lavecaresol@gmail.com.