At Lavecare, customer satisfaction is our priority. We strive to provide high-quality products and excellent service. Please read our Refund & Cancellation Policy carefully before making a purchase.
1. Order Cancellations
- Orders can be canceled within 12 hours of placement, provided they have not been processed or shipped.
- Once the order is dispatched, cancellation requests will not be accepted.
- To request a cancellation, contact us immediately at lavecaresol@gmail.com with your order details.
2. Refund Policy
We have a strict no-refund policy except in the following cases:
Eligible Cases for Refund:
- If you were charged but did not receive an order confirmation.
- If the order was canceled by us due to unforeseen circumstances.
- If the product is out of stock and cannot be delivered.
Note: Refunds (if applicable) will be processed within 7-10 business days to the original payment method.
3. Replacement & Exchange Policy
We offer replacements in the following situations:
✔ You received a defective or damaged product.
✔ You received the wrong product.
Conditions for Replacement:
- You must notify us within 12 hours of receiving the product by emailing lavecaresol@gmail.com with clear images of the product and packaging.
- The product must be unused, unopened, and in its original packaging.
- After verification, we will initiate a replacement or store credit.
4. Non-Returnable & Non-Refundable Items
The following items are not eligible for return, refund, or replacement:
✘ Opened or used products.
✘ Products damaged due to customer mishandling.
✘ Items without original packaging and invoice.
✘ Orders placed using promotional discounts or offers.
5. Shipping & Processing Fees
- Customers are responsible for return shipping costs unless the error was on our part (e.g., defective or wrong product).
- Original shipping charges are non-refundable.
6. Payment Gateway Compliance
This refund and cancellation policy complies with industry standards and payment gateway requirements. By purchasing from Lavecare, you acknowledge and accept these terms.
For any queries, contact us at lavecaresol@gmail.com